TY  - BOOK
AU  - Krishna S Jaya Ed.
TI  - Business service management:  An introduction   
SN  - 8131401367
U1  - X9:8:(D6,9(B), P6 
PY  - 2006///
CY  - Hyderabad
PB  - ICFAI University Press        
KW  - Commerce
N1  - Bibliuography P147-48; Glossary P149-170
ER  -