Connell Roger <br/><br/>
Measuring customer and service profitability    In the finance sector    
Connell Roger 
 - London  Chapman and Hall UK         1995 
 - xii, 251p.  cm. 
<br/><br/> Bibliography: P 242-43 
<br/><br/><label>Source: </label> General Book 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Finance
<br/><br/><label>Dewey Class. No.: </label>X:8DR, N5