TY  - BOOK
AU  - Wilkinson Adrian, and others
TI  - Managing with total quality management:  Theory and   
SN  - 0333620070
U1  - X:89Q8, N8 
PY  - 1998///
CY  - London
PB  - Macmillan          
KW  - Quality Management
N1  - Bibliography: P 189-206
ER  -