TY  - BOOK
AU  - Cram Tony
TI  - Customers that count :  How to build living relationsships with your most valuable coustomers   
SN  - 0273654314
U1  - X:1-8, P1 
PY  - 2001///
CY  - London
PB  - Pearson Education         
KW  - Causump Tray Economics
ER  -