TY  - BOOK
AU  - WOODCOCK Jamie
TI  - working the phones:  Control and resistance in call centres   
T2  - Society of earth Scientists Series
SN  - 9780745399065
U1  - XM5:8(48), Q7 
PY  - 2017///
CY  - London
PB  - Pluto press         
KW  - Sociology
N1  - Bibliography chapterwise
ER  -