TY  - BOOK
AU  - HARTLEY Peter
AU  -  BUCKMANN Clive G.
TI  - Business communication
SN  - 9780415195500
U1  - X:8N91, P2 
PY  - 2002///
CY  - London
PB  - Routledge United Kingdom        
KW  - Public Relation Management
N1  - Bibliography : p 354-70
ER  -