ALOK KUMAR <br/><br/>
Customer relationship management   Concepts and application    
ALOK KUMAR; SINHA Chhabi; SHARMA Rakesh 
 - New Delhi   Biztantra           2007 
 - xviii, 350p  cm. 
<br/><br/> Bibliography: p 377-379 
<br/><br/><label>ISBN: </label>9788177226225  398.64999999999998 
<br/><br/><label>Source: </label> 1741, 14/12/2015, Pranami Book Service  General Book 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Commerce
<br/><br/><label>Dewey Class. No.: </label>X:511, P7