NYKAMP Melinda Customer differential The complete guide to implementing customer relationship management. - New Delhi BPI India. 2012 - x,212p. Appendix: P 181-206 cm. ISBN: 9788184975284 590.75 Source: BBS/62, 25/10/2012, Better Book Service General Book Subjects--Topical Terms: Commerce Dewey Class. No.: X:511-8, Q2