TY  - BOOK
AU  - NYKAMP Melinda
TI  - Customer differential:  The complete guide to implementing customer relationship management.   
SN  - 9788184975284
U1  - X:511-8, Q2 
PY  - 2012///
CY  -  New Delhi 
PB  - BPI India.        
KW  - Commerce
ER  -