TY  - BOOK
AU  - BHASIN Jaspreet Kaur
TI  - Customer relationship management
SN  - 9789350044544
U1  - X:511-8, Q2 
PY  - 2012///
CY  -  New Delhi 
PB  - Dreamtech Press        
KW  - Commerce
N1  - Appendix: p 851-871
ER  -