BHASIN Jaspreet Kaur Customer relationship management - New Delhi Dreamtech Press 2012 - xviii,445p cm. ISBN: 9789350044544 339.14999999999998 Source: RKBA\09-10\5437, 24/02/2015, RAJKIRAN BOOK AGENCY General Book Subjects--Topical Terms: Commerce Dewey Class. No.: X:511-8, Q2