MAKKAR Urvashi <br/><br/>
Customer relationship management 

 - New Delhi   McGraw Hill Education         2012 
 - xvii, 274p.  cm. 
 - W.E.B. Du Bois lecture Series .
<br/><br/> Bibliography: p 233-45 
<br/><br/><label>ISBN: </label>9780071333313  386.75 
<br/><br/><label>Source: </label> 886, 14/03/2014, Pranami Book Service  General Book 
<br/><br/><label>Dewey Class. No.: </label>X:511-8, Q2