TY  - BOOK
AU  - Bhatt Sandip K
AU  -  Bhatt Manisha S
TI  - Services management and marketing
SN  - 9789350300121
U1  - X9(Y):51-8, Q1 
PY  - 2011///
CY  -  New Delhi 
PB  - Oxford Book Company       
KW  - Commerce
ER  -