TY  - BOOK
AU  - LAGUNA Manuel
AU  -  MARKLUND John
TI  - Business process modeling, simulation and design
SN  - 9788131761359
U1  - X9:(B), Q1 
PY  - 2011///
CY  -  New Delhi 
PB  - Pearson         
KW  - Commerce
N1  - Bibliography: p 263-71
ER  -