TY  - BOOK
AU  - EVENSON Renee
TI  - Award- winning customer service: 101 ways to guarantee great performance   
SN  - 9788120342705
U1  - X:511-8, P7 
PY  - 2007///
CY  -  New Delhi 
PB  - PHI Learning        
KW  - Commerce
N1  - Bibliography: p 156-165
ER  -