BANK John Essence of total quality management BANK John - New Delhi Prentice-Hall International 1995 - xviii, 203p. cm. - Prentice Hall essence of management series. . Reprinted: New Delhi, Prentice Hall of India, 1995 ISBN: 75.00 Source: 7774, 24/04/1995, Sethi General Book Subjects--Topical Terms: Quality Control Dewey Class. No.: X:89Q8, N2