TY  - BOOK
AU  - BANK John
TI  - Essence of total quality management
T2  - Prentice Hall essence of management series
U1  - X:89Q8, N2 
PY  - 1995///
CY  -  New Delhi 
PB  - Prentice-Hall International        
KW  - Quality Control
N1  - Reprinted: New Delhi, Prentice Hall of India, 1995
ER  -