Balachandran S <br/><br/>
Customer-driven services management 
Balachandran S 
 - 2nd 
 - New Delhi   Response Books India         2004 
 - xiii, 304p  cm. 
<br/><br/> Bibliography P292-94 
<br/><br/><label>ISBN: </label>0761932550  318.75 
<br/><br/><label>Source: </label> RKBA/06-07/3008, 12/12/2007, RAJKIRAN BOOK AGENCY  General Book 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Commerce
<br/><br/><label>Dewey Class. No.: </label>X9(Y):51.2.P, P4