TY  - BOOK
AU  - Balachandran S
TI  - Customer-driven services management
SN  - 0761932550
U1  - X9(Y):51.2.P, P4 
PY  - 2004///
CY  -  New Delhi 
PB  - Response Books India       
KW  - Commerce
N1  - Bibliography P292-94
ER  -