Rust Raland T <br/><br/>
Service quality   New directions in theory and practice    
Rust Raland T; Oliver R L 
 - New Delhi   Saga publications India         1994 
 - 289p  cm. 
<br/><br/><label>Source: </label> General Book 
<br/><br/><label>Dewey Class. No.: </label>X9(Y):89Q8, N4