TY  - BOOK
AU  - Ramachandran R
TI  - Customer relationship management
SN  - 9788183874335
U1  - X:511-8, Q1 
PY  - 2011///
CY  -  New Delhi 
PB  - Serials Puiblication        
KW  - Commerce
N1  - Bibliography chapterwise
ER  -