LUCAS Robert W. <br/><br/>
Customer service   Building successful skills for the twenty-first century    
LUCAS Robert W. 
 - 3rd 
 - New Delhi   Tata McGraw Hill         2005 
 - xvi, 416p  cm. 
<br/><br/><label>ISBN: </label>9781259025679  518.5 
<br/><br/><label>Source: </label> 879, 14/03/2014, Pranami Book Service  General Book 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Commerce
<br/><br/><label>Dewey Class. No.: </label>X:511-8, P5