TY  - BOOK
AU  - FITZSIMMONS James A.
AU  -  FITZSIMMONS Mona J.
TI  - Service management:  Operations, strategy, information technology   
SN  - 9780070615663
U1  - X9(Y):8, P6 
PY  - 2006///
CY  -  New Delhi 
PB  - Tata Mcgraw Hill Education      
KW  - Commerce
ER  -