TY  - BOOK
AU  - SHARMA Jyoti
TI  - Consumer satisfication and loyality in Indian consumer banking
SN  - 9788175346208
U1  - X62:1.2, P7 
PY  - 2007///
CY  -  New Delhi 
PB  - Universal Law Publishing       
KW  - Commerce
N1  - Bibliography: p 259-64; Appendix: p 206-58
ER  -