TY  - BOOK
AU  - Carbone Lewis P
TI  - Clued in:  How to keep customers coming back again   
T2  - Financial Times Prentice Hall Books
SN  - 0131015508
U1  - X:51-8, P4 
PY  - 2004///
CY  - New Jersey 
PB  - Pearson Education        
N1  - Bibliography chapterwise
ER  -