Johnston Robert <br/><br/>
Service operations management 
Johnston Robert; Clark Graham 
 - New Jersey   Prentice-Hall           2001 
 - xxii, 313p. Bib chapterwise  cm. 
<br/><br/><label>ISBN: </label>  
<br/><br/><label>Source: </label> 9886, 13/09/2001, SBD  General Book 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service Industry
<br/><br/><label>Dewey Class. No.: </label>X9(Y):8, P1