TY  - BOOK
AU  - Osenton Tom
TI  - Customer share marketing :  How the world's great marketers unlock profits from customer loyalty   
SN  - 01306717673
U1  - XM5:51, P2 
PY  - 2002///
CY  - New Jersey 
PB  - Prentice-Hall PTR USA       
KW  - Joint Stock Company
ER  -