TY  - BOOK
AU  - Bogert Judith B W
AU  -  Worley Rebecca B
TI  - Managing business communications: An applied procedure   
U1  - X:8N91, M8 
PY  - 1988///
CY  - New Jersey 
PB  - Prentice Hall        
KW  - Public Relation Management
N1  - Appendix P 385-426
ER  -