Robinette Scot <br/><br/>
Emotion marketing   The Hallmark way of winning customers for life    
Robinette Scot 
 - New York  McGraw Hill          2001 
 - xviii, 247p  cm. 
<br/><br/> Bibliography P 233-37; Appendix P 217-31 
<br/><br/><label>ISBN: </label>0071364145  692.66 
<br/><br/><label>Source: </label> 24171, 09/10/2007, Segment Book Distrobutors  General Book 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Commerce
<br/><br/><label>Dewey Class. No.: </label>X:51-8, P1