TY  - BOOK
AU  - Poe Roy W
AU  -  Fruehling Rosemary T
TI  - Business communication :  A problem-solving approac   
U1  - X:8M4, L3;M4 
PY  - 1984///
CY  - New York
PB  - McGraw-Hill         
KW  - Correspondence Management
ER  -