Cartwright Roger <br/><br/>
Incharge of customer satisfaction 
Cartwright Roger; Green George 
 - Oxford  Blackwell            1997 
 - xiv, 209p  cm. 
 - In Charge .
<br/><br/> Bibliography : p 203-04 
<br/><br/><label>ISBN: </label>0631200878 
<br/><br/><label>Source: </label> General Book 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Marketing
<br/><br/><label>Dewey Class. No.: </label>X:511-8, N7