HILL Nigel <br/><br/>
Customer satisfaction measurement for ISO 9000  2000    
HILL Nigel; SELF Bill; ROCHE Greg 
 - Oxford  Butterworth Heinemann           2002 
 - xii,148p  cm. 
<br/><br/><label>ISBN: </label>0750655135  3583.5999999999999 
<br/><br/><label>Source: </label> IN2405, 03/03/2016, R K Books  General Book 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Commerce
<br/><br/><label>Dewey Class. No.: </label>X:1:(S:44), P2