TY  - BOOK
AU  - HILL Nigel
AU  -  ROCHE Greg
AU  -  SELF Bill
TI  - Customer satisfaction measurement for ISO 9000: 2000   
SN  - 0750655135
U1  - X:1:(S:44), P2 
PY  - 2002///
CY  - Oxford
PB  - Butterworth Heinemann         
KW  - Commerce
ER  -