Johnson Michael D <br/><br/>
Improving customer satisfaction loyalty and profit 
Johnson Michael D; Gustafsson Anders 
 - San Francisco    Jossey Bass          2000 
 - xv, 214p  cm. 
 - University of Michigan Business School Management Series .
<br/><br/> Bibliography : p 157-198; Appendix : p 157-198 
<br/><br/><label>ISBN: </label>0787953105  1171.40 
<br/><br/><label>Source: </label> 2812, 19/12/2000,  General Book 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Marketing
<br/><br/><label>Dewey Class. No.: </label>X:511-8:(S), PO