Brown Stanley <br/><br/>
Customer relationship management   A strategic impe    
Brown Stanley 
 - Toronto  John Wiley           2000 
 - xxvii;345p  cm. 
<br/><br/> Appendix p343-345 
<br/><br/><label>ISBN: </label>0471644099 
<br/><br/><label>Source: </label> General Book 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Marketing Survey
<br/><br/><label>Dewey Class. No.: </label>X:511-8, P0