TY  - BOOK
AU  - Brown Stanley
TI  - Customer relationship management:  A strategic impe   
SN  - 0471644099
U1  - X:511-8, P0 
PY  - 2000///
CY  - Toronto
PB  - John Wiley         
KW  - Marketing Survey
N1  - Appendix p343-345
ER  -