Besterfield Dale H <br/><br/>
Total quality management. 3 Ed. 
Besterfield Dale H; Besterfield-Michna Carol 
 - 3 
 - New Delhi  Pearson Education       2003 
 - 652p  cm. 
<br/><br/><label>ISBN: </label> 375 
<br/><br/><label>Standard No.: </label>99592 
<br/><br/><label>Source: </label> 43, 28/09/2009, Better Book Service  Textual 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Commerce
<br/><br/><label>Dewey Class. No.: </label>X:89Q8, P3