Jauhari Vinnie Services Marketing, operations and management. Jauhari Vinnie; Dutta Kirti - Oxford Oxford University Press 2009 - x,584p cm. ISBN: 375 Standard No.: 100337 Source: 14, 05/10/2009, Om Book Distributors Textual Subjects--Topical Terms: Commerce Dewey Class. No.: X9(Y):51.1'P, P9