Balachandran S <br/><br/>
Customer-driven services 
Balachandran S 
 - 2 
 - New Delhi  Response Books       2004 
 - xiii,305p  cm. 
<br/><br/><label>Standard No.: </label>66771 
<br/><br/><label>Source: </label> Textual 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Consumer Behaviour
<br/><br/><label>Dewey Class. No.: </label>X9(Y):8.2'N9, P4