Lucas Robert W <br/><br/>
Customer service  Building successful skills for the twenty first century 
Lucas Robert W 
 - 3 
 - Boston  McGraw Hill        2005 
 - xvi,416p  cm. 
<br/><br/><label>Standard No.: </label>66459 
<br/><br/><label>Source: </label> Textual 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer Relationship Management Electronic Markets
<br/><br/><label>Dewey Class. No.: </label>X:5171, P5