Gosney John W <br/><br/>
Customer relationship management essentials. 
Gosney John W; Boehm Thomas P 
 - New Delhi  Prentice Hall of India     2000 
 - xviii,234p  cm. 
<br/><br/><label>Standard No.: </label>69218 
<br/><br/><label>Source: </label> Textual 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Consumer Behaviour
<br/><br/><label>Dewey Class. No.: </label>X:5171, P0