TY  - BOOK
AU  - Oakland John S.
AU  -  Oakland Robert J.
AU  -  Turner Michael A.
TI  - Total quality management and operational excellence :  Text with cases
U1  - X:89Q8, R1 
PY  - 2021///
CY  - London
PB  - Routledge          
KW  - Operational Research
ER  -