Glynn William Ed. <br/><br/>
Understanding services mangement  Integrating marketing, organisational behaviour, operatios and human resource management 
Glynn William Ed.; Barnes James G Ed. 
 - New Delhi  Prentice Hall of india     1995 
 - xxvi, 485p  cm. 
<br/><br/><label>Standard No.: </label>69422 
<br/><br/><label>Source: </label> Textual 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service Industry Management
<br/><br/><label>Dewey Class. No.: </label>X9(Y):8.1'P, N5