Stamatis D. H. Quality assurance Applying methodologies for launching new products, services, and customer satisfaction Stamatis D. H. - Boca Raton CRC Press 2016 - xxxv,616p. cm. ISBN: UKP 67.99 Standard No.: 133833 Source: 109, 14/03/2017, Aviva Books Company Textual Subjects--Topical Terms: Operational Research Dewey Class. No.: X:89, Q6