TY - BOOK AU - Besterfield Dale H; Besterfield-Michna Carlo; Besterfield-Sacre Mary; Besterfield Glen H; Urdhwareshe Hemant; Urdhwareshe Rashmi AU - Besterfield Dale H; Besterfield-Michna Carlo; Besterfield-Sacre Mary; Besterfield Glen H; Urdhwareshe Hemant; Urdhwareshe Rashmi TI - Total quality management SN - 97893325344502 (pbk) U1 - B2T0bX:89Q8, P3;Q5-;5 PY - 2015/// CY - Delhi PB - Pearson KW - Employee involvement KW - Information technology KW - Leadership N1 - Appendix A-E 571-586p.; Appendix A-E 571-585p.; Refferences 587-588p.; Index 589-596p ER -