Massnick Forler <br/><br/>
Customer is CEO   How to measure what your customers want-and make sure they get it      
Massnick Forler 
 -  1997 
<br/><br/><label>Standard No.: </label>3115 
<br/><br/><label>Source: </label> Textual 
<br/><br/><label>Dewey Class. No.: </label>X:5171.73'N9, N7