TY  - BOOK
AU  - Batheja Aditi Au.
AU  -  Sharma Kavita Gu.
AU  - University of Delhi. Faculty of Commerce and Business studies. Department of Commerce
ED  - University of Delhi. Faculty of Commerce and Business studies. Department of Commerce
TI  - CRM practices in the airline industry:  An empirical investigation
PY  - 2021///
ER  -