TY  - BOOK
AU  - Soehner Catherine B.
AU  -  Darling Ann
TI  - Effective difficult conversations:  a step-by-step guide
SN  - 9780838914953 (pbk)
U1  - S:682, Q7 
PY  - 2017///
CY  - Chicago
PB  - American Library Association USA     
KW  -  SPEECH
KW  - PSYCHOLOGY
ER  -