TY - BOOK AU - Lindsay William M AU - Petrick Joseph A TI - Total quality and organizsation development T2 - St. Lucie Press Total Quality Series. Edited by Frank Voehl SN - 1884015220 U1 - X:89Q8, N7 PY - 1997/// CY - Florida PB - St. Lucie Press USA KW - ECONOMICS KW - INDUSTRIAL RELATIONS ER -