Hernon Peter <br/><br/>
Assessing service quality    Satisfying the expectations of library customers 
Hernon Peter; Altman Ellen; Dugan Robert E. 
 - 3rd 
 - London  Facet Publication UK        2015 
 - xiii, 218p.  cm. 
<br/><br/><label>ISBN: </label>9781783300594 (pbk)  4981.01 
<br/><br/><label>Standard No.: </label>24850 
<br/><br/><label>Source: </label> 45762, 29/12/2015, Segment Book Distributors  Textual 
<br/><br/><label>Subjects--Topical Terms: </label><br/>LIBRARY SCIENCE
<br/><br/><label>Dewey Class. No.: </label>2:7:b6, P9;Q5